I was so pleased with my experience at the Pharmacy yesterday. The slip for my number had that I would be waiting about 25 minutes for my turn, it turned out to be only 15 minutes wait time. I really appreciated knowing the approximate wait time and then to be pleasantly surprised by it taking less time. I also enjoyed the waiting area with the television news and the announcement of whose turn it was. Very helpful for those of us who can't hear the loud speaker that well. thank you for making the best pharmacy experience I've had in years. Rite Aid always takes an hour or two to get my prescriptions and then they can't even get the billing right. So THANK YOU for having such great service!

Just want to give a shout-out to Nurse Rank in the Pediatric Clinic. My son had a 10:00am appointment today. We were called back a little early and she walked into the exam room at 9:55am, BEFORE the appointment time! Thanks so much for getting us in and out so quickly!!!

All 4 people we saw did a masterful job. They were quick, friendly, and nice. These people were Ms.Nolan, Mr. Morris, Ms. Sweeney, and SPC Vanburen. Thanks!!!!!!!!

Mr Morris was very professional and took care of my needs!

Front Desk Mrs. Nolan and RN Mrs. Sweeney were both very kind!

I am currently going through the process of attaining Command Sponsorship, and paid a second visit to the EFMP office this morning with my son, who also had to have his PPD read downstairs this morning. The first visit, I spoke with Ms. Hunt to get clarification, and information on how to complete the process because I had received conflicting information from my current organization. That initial visit, she was extremely friendly, helpful, and knowledgeable. She offered me her business card and asked me to call if I encountered any issues along the way. This moning I returned to have my 5888 completed, and both she and her counterpart (forgive me for not getting her name) were both pleasant and helpful, and the other employee even went as far as to give me some book information about a book we spoke about for my son, and offered him books and toys to keep him distracted while I spoke with Ms. Hunt. I spent several years at Fort Eustis, and comming from a military background with my parents as well, have been in the military health care system my whole life. It is very rare that you find pleasant employees, especially in the same office, that enjoy their job and take pride in assisting customers, and can do so even at 0800. Thank you and please express my thoughts to that office in helpoing to make this process easier.

I want you to know I have the same feelings about the care we have received from Dr. Bilinski (not sure of the spelling) in the primary care clinic. He is the best doctor I have ever seen, in over 30 years! Dr. Bilinski made me feel like there was no stone unturned in researching the reason for the pain in my neck and chest. He has helped me very much and having him available to help people after 1600 has made a significant difference in my ability to make an appointment. I also love the 0600 AM pharmacy. We have been through a lot in the last 2 years, and our care has been exceptional at Kenner! Thank you all very much!

The care that I received from the behavioral health staff at Kenner Army Health Clinic was better than the previous expeiriences I had at MAMC Fort Lewis. I was also given care at Poplar Springs, located in Petersburg, Va. The care that I received there completely changed my life. PTSD is a life long issue, I will deal with but now I have the tolls to recover and drive on in every day life. Thank you for the care and compassion.

Ms. Blair Kazlo, Primary Care Clinic (Family Medicine), has provided my wife and I superb and timely customer service on numerous occasions the past 4 months. Her professionalism, knowldge and sense of urgency is commmendable. We had several time sensitive referral requirements which she quickly coordinated allowing us to receive important medical treatment on schedule. I strongly recommend her excellence be recognized by the Command.

We are especially grateful for the support and service we received from Kenner's Pharmacy staff today. We were confronted with what for us were a couple of new circumstances. We called in about 7:30 this morning with our questions. Denise was helpful and knowledgeable. Thanks to her competence and attitude we were able to go to the pharmacy prepared for what was expected of us and how to accomplish what needed to be done. Once there, there was a short delay for a mandatory staff meeting, but during which we became familiar with the newly integrated TV and customer number notification system - impressive. We were assisted with our prescription by Melody. Despite the slightly unusual circumstances, she followed through on the guidance provided by Denise earlier. In a word, your team batted 1000 for us today. Since one of our prescriptions was for an antibiotic that is part of a prep for dental surgery on Friday, and was thus critical, your competence, professionalism, and attitude of service were critical. Thank you - all of you. You were there when we needed you, and in a big way.

Dr. (Maj) Daniel Selassie, Ms. Sharon Adams, and the entire internal medicine staff have done an outstanding job helping my wife through her medical issues. They are always quick to respond to her needs and very professional. We really appreciate their efforts. They deserve recognition for their exceptional work!

Ms Tanner is outstanding person and professional. I’m still required to see her in the future for assistance.

The change at the pharmacy for obtaining refill prescriptions is creating unnecessary hardships on both the pharmacy and patient. Please go back to going to one window for refills that have been called in without having to take a number. This system worked great and there was hardly ever any wait time at all.

Kenner Response:  You do not need a ticket for a refill. We discontinued that practice about a week ago.  Window #7 is the refill window.

If you have called in your refill (or completed on-line) 72 business hours or more in advance, your medication should be waiting for you. Thank you for your feedback!