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Patient Relations

Patient Town Hall

The Patient and Stakeholder Advisory Council (PSAC) is an innovative approach to the planning, delivery, and evaluation of healthcare, which is grounded in mutually beneficial partnerships among healthcare providers, patients, and families. PSAC applies to patients of all ages, and it may be practiced in any healthcare setting.

  • Respect and Dignity - Healthcare practitioners listen to and honor patient and family perspectives and choices. Patient and family knowledge, values, beliefs, and cultural backgrounds are incorporated into the planning and delivery of care.
  • Information Sharing - Healthcare practitioners communicate and share complete and unbiased information with patients and families in ways that are affirming and useful. Patients and families receive timely, complete and accurate information in order to effectively participate in care and decision-making.
  • Participation - Patients and families are encouraged and supported in participating in care and decision-making at the level they choose.
  • Collaboration - Patients and families are also included on a clinic-wide basis. Healthcare leaders collaborate with patients and families in policy and program development, implementation and evaluation; in health care facility design; and in professional education, as well as in the delivery of care.

The PSAC allows members of the Fort Lee community the opportunity to have their "patient voice" heard and allows beneficiaries to share their viewpoint in the quality of care decision-making process regarding military health care.

For more information please contact the Kenner Patient Advocate at Trudy Corbett or by calling (804) 734-9512.

Telephone
Contact Information
Phone: 804-734-9512
Patient Advocate
Contact: Trudy Corbett